App Support
Thank you for using the Materials Management Group TracBASE app.
We are committed to providing reliable support to ensure you get the most value from our application. If you experience any issues, have questions, or need assistance, please use the support options below.
How to Get Support
For all app‑related support enquiries, please contact us using one of the following methods:
Email:
support@materialsmanagementgroup.com.au
Website:
https://www.materialsmanagementgroup.com.au
When contacting support, please include:
- Your device type (iPhone / iPad)
- iOS version
- App version
- A brief description of the issue
- Screenshots or screen recordings where possible
This information helps us resolve issues more efficiently.
What We Can Help With
We can assist with:
- App functionality and usage
- Account or access issues
- Bug reports or unexpected behaviour
- General enquiries related to the app’s features
- Feedback and improvement suggestions
Response Times
We aim to respond to all support requests as promptly as possible during standard business hours (Australian Western Standard Time). Some enquiries may require additional investigation, and response times may vary accordingly.
Updates and Improvements
We regularly review feedback and issue reports to improve the app. Updates may include bug fixes, performance improvements, and new features. We recommend keeping the app updated to the latest version available in the App Store.
Privacy and Data
Any personal information shared with us as part of a support request is handled in accordance with our Privacy Policy:
https://www.materialsmanagementgroup.com.au/privacy-policy-tracbase-app
Contact Details
Materials Management Group Pty Ltd
Australia
For general business enquiries not related to app support, please use the contact information provided on our website.